Your privacy is important to us. Information submitted through this website is used solely for responding to enquiries, preparing proposals, delivering products and improving customer service. We do not sell your personal information to third parties.
Our commitment
Energy infrastructure depends on trust. That trust extends beyond the products we build to the way we protect information entrusted to us. ZYNTRA is committed to safeguarding customer, project and operational information through responsible data management and appropriate technical and organisational security measures.
Information we protect
Depending on your interaction with us, we may process information including contact information, company details, technical enquiries, load profiles, project documentation, drawings, commercial discussions, site information and proposal requests.
Operational data
Where our products include monitoring or energy management capabilities, operational information generated by the system remains subject to applicable contractual arrangements. We do not use customer operational data for unrelated commercial purposes.
Data security
We implement reasonable safeguards designed to protect information against unauthorised access, unauthorised disclosure, accidental loss, misuse, alteration, or destruction. Security measures are reviewed periodically as our products and services evolve.
International data transfers
We may transfer information to cloud service providers located in other jurisdictions, subject to appropriate contractual and security safeguards where required by applicable law.
Restricted access
Access to customer information is limited to authorised personnel and trusted service providers who require such information to perform their responsibilities.
Use of third-party service providers
To operate our website, products and customer services efficiently, ZYNTRA may engage trusted third-party technology providers and software platforms, supporting functions such as:
- Website hosting and content delivery
- Customer relationship management
- Technical support and service management
- Website analytics
- Product diagnostics and system monitoring, where applicable
- Cloud infrastructure and secure data storage
- Email and communication services
Where necessary, limited information may be processed by such providers on our behalf. These providers are contractually required to maintain appropriate confidentiality and security standards and may use aggregated or anonymised information to improve the performance, reliability and security of their platforms. We do not authorise third-party providers to sell your personal information or use it for their own independent marketing purposes unless you have expressly consented or such use is otherwise permitted by applicable law.
Data retention
Information is retained only for as long as reasonably necessary for customer support, contractual obligations, engineering services, legal compliance, and other legitimate business purposes.
Product and service improvement
We may analyse information collected through our website, customer interactions and, where applicable, connected products to improve product performance and reliability, enhance software features and user experience, develop new products and services, diagnose technical issues, strengthen cybersecurity and system resilience, and improve customer support and engineering services.
Where reasonably practicable, we use aggregated, anonymised or de-identified information for research, analytics and product development. Any use of personal information is carried out in accordance with applicable data protection laws and our internal security policies.
Customer rights
Where applicable under law, you may request access to your personal information, correction of inaccurate information, deletion of personal information, or withdrawal of consent where processing is based on consent.
Exercising your rights
Requests may be submitted to info@zyntra.green.
Cookie Notice
This Cookie Notice explains how we use cookies and similar technologies when you visit www.zyntra.green.
Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, remember preferences, and provide information about how visitors interact with the website. Cookies do not generally identify you personally, but they may be associated with information you voluntarily provide through forms or other interactions.
- Essential cookies
- Necessary for the website to function and cannot be disabled. These enable website navigation, security features, session management, form submission, and load balancing.
- Performance & analytics cookies
- Help us understand how visitors use the website, including pages visited, time spent on pages, navigation paths, device and browser information, and anonymous usage statistics. Analytics information is collected in an aggregated and anonymised form wherever possible.
- Functional cookies
- Remember your preferences, including language, cookie consent preferences, and interface settings.
- Marketing cookies
- At launch, ZYNTRA does not use marketing or advertising cookies for behavioural advertising. If this changes, this Notice will be updated and consent requested where required by law.
A current list of the specific cookies in use may be made available through our cookie preference centre. We may also use trusted third-party services to operate and improve our website, including website analytics providers, content delivery networks, embedded maps, video hosting services, and security and performance monitoring providers. These providers may place their own cookies in accordance with their respective privacy policies.
Most web browsers allow you to view, delete, or block cookies, and configure cookie preferences. Disabling essential cookies may affect the functionality of certain parts of the website.
When you first visit our website, you may be presented with a cookie banner allowing you to manage your cookie preferences. By continuing to use our website after accepting cookies, you consent to the use of cookies as described in this Notice. You may update your preferences at any time through your browser settings or any cookie preference tool made available on the website.
Changes to this notice
We may update this Privacy Policy and Cookie Notice from time to time to reflect changes in technology, legal requirements, or website operations. The updated version will be published on this page with the revised effective date.
Contact
Verv Network Private Limited · Brand: ZYNTRA · Website: www.zyntra.green · Email: info@zyntra.green